Refund & Replacement Policy

Kinay Essentials

At Kinay Essentials, we take great care in ensuring that our personal care products are delivered to you in excellent condition. Due to the hygienic nature of our products, all sales are generally final. However, we’re happy to assist with refunds or replacements under specific circumstances.

✅ Eligible Cases for Refund or Replacement

We offer a refund or replacement in the following situations:

• The item delivered is incorrect (wrong product or variant)
• The item is damaged or defective upon arrival
• The item was not delivered due to logistics issues

All requests must be submitted within 7 days of receiving your order, along with clear photo or video evidence where applicable.

❌ Ineligible Cases

We cannot accept refund or replacement requests for:

• Change of mind
• Incorrect use or misuse of the product
• Products that have already been opened or used
• Minor cosmetic damage to packaging that does not affect product quality or performance

Kinay Essentials reserves the right to decline any request that does not meet the conditions outlined above.




 

📦 How to Request a Refund or Replacement

To ensure a smooth and documented process, all requests must be submitted through our official support channel:

👉 kinayessentials.ph@gmail.com

Please be ready to provide:

Your Order ID

Clear photos or videos showing the issue

A short description of the concern

Our team will review your request within 7–10 business days and provide the next steps. If your request is approved, we will issue a replacement or refund via store credit or your original payment method, depending on the situation.

Thank you for choosing Kinay Essentials. We are committed to providing you with safe, effective, and high-quality products—along with a worry-free shopping experience.