Frequently asked questions

1. What payment methods do you accept?

We accept secure and convenient payment options including:

  • Card Payment Via Xendit (Visa, Mastercard)
  • GCash
  • Cash on Delivery

2. How long does shipping take?

Orders are typically processed within 1–2 business days and shipped within 3–7 business days. Delivery times may vary depending on your location and courier.

3.How can I track my order?

Once your order is shipped, we’ll send you a tracking link via email so you can monitor your delivery in real time.

4. Are your products FDA Approved?

Yes, Kinay Essentials products are manufactured in an FDA-registered facility and comply with Philippine cosmetic regulations.

5. Are your products safe to use?

Yes. Kinay Essentials products are carefully formulated using natural and responsibly sourced ingredients, designed to be gentle yet effective.

6. Are your products free from harmful chemicals?

We prioritize clean, mindful formulations and avoid harsh ingredients commonly found in commercial personal care products.

7. Do you have a physical store?

Kinay Essentials primarily operates online, making it easy for you to shop anytime, anywhere.

8. How can I contact customer support?

You may reach us through: kinayessentials.ph@gmail.com

9. Do you offer bulk or corporate orders?

Yes! We offer curated and corporate gifting options. Please contact us directly for inquiries - kinayessentials.ph@gmail.com

10.) Is it safe for color-treated or chemically treated hair?

Yes. Our formula is gentle and free from harsh chemicals, making it safe for color-treated and chemically processed hair

11.) Do your haircare products contain sulfates or parabens?

No. Our products are free from sulfates, parabens, and harsh chemicals.

12. ) Do your hair care products have a strong scent?”

No. It has a mild scent that is refreshing but not overpowering.

13.)  What hair types is this best for?

It is ideal for:

  • Hair fall and thinning hair
  • Dry or damaged hair
  • Weak, brittle strands
  • Sensitive or dry scalp

14.) Does it weigh down the hair?

No. This product is silicone-free, so it does not create residue or build-up that can weigh your hair down.