Where We Ship
We currently ship to all regions within the Philippines.
Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
You will receive a confirmation email once your order has been processed and shipped.
Shipping Rates & Delivery Times
Standard Shipping: 3–7 business days
FREE shipping for orders above ₱2,000
Tracking Your Order
Once your order has been shipped, a tracking number will be sent via email or SMS.
You may track your shipment through our courier partner’s website or by contacting our support team.
Delivery Issues
Please ensure your shipping address is complete and accurate. Kinay Essentials is not responsible for delays or lost packages due to incorrect shipping details.
If your order is marked as “delivered” but you have not received it, please contact us within 3 days so we can assist you.
Failed Deliveries & Returns
If delivery is unsuccessful after multiple attempts, the package may be returned to us.
Additional shipping fees may apply for re-delivery of returned or unclaimed orders.
Questions?
For any questions or special delivery requests, feel free to reach out: kinayessentials.ph@gmail.com